All correspondence in respect of Tours / Travel Serices booking should be addressed to M/s Maavalan travels Pvt Ltd.
For the services contracted, some advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid before your departure from your country or upon arrival in INDIA but definitely before commencement of the services. We hold the right to decide upon the amount to be paid as an advance payment based on the nature of services and time left for commencement of the services.
Apart from above in some cases like special train journeys, hotel or resort booking during the peak season ( Pushkar, Christmas, & New Year ) full payment is required to be sent in advance.
Mode of Payment
Overseas payment can be made using any of the following method
By Bank transfer to our bank.
Policy regarding Cancellation / No Show / Early Departure :
In case of cancellation of tour/ travel services due to any avoidable / unavoidable reasons we must be informed in writing.
Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows: –
|60 Days prior to arrival date
||No cancellation charges
|59 – 45 Days prior to arrival date
||10% of Total Tour package
|44 – 31 Days prior to arrival date
||35% of Total Tour package
|30 Days before arrival date
||100% of Total Tour package
Please note – Irrespective of above mentioned cancellations slabs – incase of cancellation of tour services after the booking is made with us – a minimum 10% service charges would be applicable.
Incase you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc we would try and negotiate a refund and shall inform the clients accordingly.
In regard to refund of unused / unutilized services ( which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.
Our liabilities & Iimitations
Maavalan travels pvt ltd act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services. All exchange orders, receipts, contracts & tickets issued by us are issued subject to terms and conditions under which these services are provided by them.
We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides,political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation transportation or other services, resulting – directly or indirectly from any act of GOD, danger, fire, accident, war, civil disturbances, strikes, medical or custom department regulations, defaults or any other causes beyond our control.
We do not have any insurance policy coverning the expences for accident, sickness, loss due to theft or any other reasons. Visitors are advised to seek such insurance arrangements in their home countries. All baggage & personal property/s at all times are at the client’s risk.
Arrival and Departure Policy
|1200 – 1400 hours. Early arrival is subject to availabilty. For quaranteed early check in, reservation needs to be made starting from the previous night.
||1200 hours. Late check out are available on request and subject to availabilty / payment.